We are at Leeds Digital Festival. Come Together, an honest account of a year of research and design on one civic problem. Thursday 24 September, Everyman Leeds. Free. Find out more

Find out.Make sense.Move forward.

We help organisations research problems, test ideas and make better decisions. A strategy to shape, a service to redesign, a product to launch, AI to adopt responsibly. Start anywhere.

See how we work Say hello

What we do

Labs and Services.

Innovation as a service

The Lab.

Our full-service offering: a dedicated space for experimentation inside your organisation, built on our Playbook, our Platform and our People, and run alongside your team. When we step back, the Lab stays.

Explore Labs

The services run outside a Lab too, on their own or in any combination.

Research

Understanding needs, behaviours and context to ground decisions in real evidence.

Explore

Design

Shaping services, policies, products and AI workflows.

Explore

Experiment

Testing ideas safely and generating real-world evidence.

Explore

Strategy

Setting direction, prioritising and supporting teams through complexity.

Explore

Capability building

Building the skills, confidence and ways of working to innovate.

Explore

Field Notes

Working notes, from inside the Labs.

Retrofit devolution: the budget that cannot fund test and learn

Seven mayors now hold retrofit budgets they cannot convert. The Treasury asks departments to test before they scale, and the money that arrived in these settlements will not pay for the testing.

Read

The product-policy empathy gap

Product teams are trained to empathise with users. That same curiosity rarely gets pointed at the colleagues they have to work with every day, yet that's where the real friction often sits.

Read

The system was never designed to remember

We still open most initiatives with a blank board. Not for lack of talent, but because we built a way of working that struggles to remember what we already know. The encouraging part is that, for the first time, that looks fixable.

Read

Read Field Notes

Who we work with

Trusted by organisations driving real change.

Central government shaping national policy. Local and combined authorities redesigning services for communities. Universities turning evidence into impact. Regulators and public bodies navigating complex mandates. Startups and scale-ups bringing rigour to fast-moving decisions.

Wherever you sit, the method travels.

Hello Lighthouse.

Bring us a strategy to shape, a service to redesign, a workflow that’s creaking, or a product you want built properly. Or just a feeling that something could be better. That’s enough to start.

Say hello