Services
Design.
Services, products, apps, workflows and the AI tools running through them. Co-designed with the people who will use, deliver and rely on them.
The artefacts vary. The discipline doesn't.
Our designers have worked across services, products, apps, websites, internal workflows, policy interventions, AI agents and AI-enabled features. The craft spans interfaces, content, whole services and the AI workflows now woven through them.
The audiences vary too: residents, employees, customers, citizens, regulators, the public. We bring a careful read of context and constraints, and a curiosity that asks better questions than the brief.
AI systems built around how you actually operate.
Designing AI well is a design problem, not a procurement one. We work with organisations to shape custom AI tooling, agentic workflows and AI-enabled services that fit the way the organisation actually operates, the governance regime it works within, and the risk profile it can tolerate.
That means starting with research into how decisions get made today and where AI can credibly help, then designing the human-AI interaction in detail: where the AI surfaces, where the human decides, where the audit trail lives, and where the off-switch is.
User-centred and public design.
We're rooted in user-centred design and public design, methods built for high-stakes, multi-stakeholder, public-facing work, where the user isn't the buyer, the constraints are real, and the consequences of getting it wrong are felt by people who didn't ask to be involved.
That discipline runs through every engagement, whether it's a two-week prototype or a year-long redesign, a government service or a bespoke AI system going into production.
From a single designer to a full Lab.
Engagements take whatever shape the work needs. An embedded designer for three months. A small team for a discovery sprint. A working prototype on a tight deadline. A multi-disciplinary Lab when the ambition is bigger.
We're hypothesis-led, so design decisions connect naturally to research and experimentation when those are part of the picture, but the design work stands on its own when that's what's been asked for.
Hello Lighthouse.
Bring us a strategy to shape, a service to redesign, a workflow that's creaking, or a product you want built properly. Or just a feeling that something could be better. That's enough to start.
